🔐 Data Protection
ld88 Privacy Policy – Your Data, Protected
ld88 is committed to protecting the privacy of all players in Bangladesh. This policy explains exactly what data we collect, why we collect it, and how it is kept secure.
Introduction
This Privacy Policy applies to all users of the ld88 platform and explains our data handling practices in plain, clear language.
ld88 ("we", "us", "our") operates the online gaming platform accessible at ld88.vu. In the course of providing our services to registered players ("you", "your") across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — we collect and process certain personal data. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use that data, the circumstances under which it may be shared with third parties, the measures we take to keep it secure, and your rights in relation to your personal data.
By registering an account on ld88 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform. We recommend reviewing this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.
Our Privacy Commitments
Six core principles that govern how ld88 handles your personal information.
1. Information We Collect
ld88 collects personal data through three main channels: registration, platform use, and payment processing.
1.1 Registration and Identity Data
When you create an account on ld88, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, mobile phone number, and any identity documents submitted for KYC verification (such as your National Identity Card, passport, or utility bill). This information is required to create and maintain your account, verify your identity in compliance with anti-money laundering regulations, and process withdrawals securely.
1.2 Financial and Transaction Data
We collect records of all financial transactions you conduct on the Platform, including deposit amounts, withdrawal requests, payment method identifiers (such as the registered mobile number associated with a bKash or Nagad account), transaction timestamps, and running account balance history. We do not store full card numbers or mobile banking PINs — payment processing is handled by secure third-party payment processors who comply with applicable financial security standards.
1.3 Technical and Usage Data
When you access and use the Platform, we automatically collect certain technical data including your IP address, device type and model, operating system, browser type and version, mobile network operator (such as Grameenphone, Robi, or Banglalink), session duration, pages and game screens visited, betting history, game logs, and error reports. This data is collected using cookies, session tokens, and server-side logging. It is used to operate the Platform reliably, detect fraud, improve performance, and comply with regulatory record-keeping obligations.
2. How We Use Your Information
ld88 uses your personal data for the following purposes, each of which has a lawful basis under applicable data protection principles.
2.1 Account Operation and Service Delivery
We use your registration data to create and maintain your account, authenticate your identity when you log in, process deposit and withdrawal transactions, apply bonuses and promotions to your account, and provide customer support. This use is necessary for the performance of the contract between you and ld88 — without it, we cannot provide the Platform services.
2.2 Legal Compliance and Fraud Prevention
We are required by applicable law to conduct KYC identity verification, monitor transactions for signs of money laundering or terrorist financing, maintain records of player activity for regulatory audit purposes, detect and investigate suspected fraud or account abuse, and report suspicious activity to relevant authorities where legally required. The legal basis for this processing is compliance with our legal obligations. We may retain data for this purpose for up to five years after account closure in accordance with applicable financial record-keeping regulations.
2.3 Platform Improvement and Communications
We use technical and usage data to monitor Platform performance, diagnose technical issues, improve game loading speeds and mobile performance on Bangladesh mobile networks, and develop new features. Where you have opted in to marketing communications, we may use your email address or mobile number to send you information about promotions, bonuses, and new games available on ld88. You may opt out of marketing communications at any time by contacting support.
ld88 will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your explicit consent or establishing a separate lawful basis for that processing.
3. Sharing Your Information
ld88 shares your personal data only in the limited circumstances described below.
Trusted Service Providers
We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (such as local mobile financial services and card payment gateways), identity verification and KYC providers, fraud detection technology providers, and cloud infrastructure providers. All such providers are contractually bound to process your data only for the purposes we specify, to maintain appropriate security standards, and not to disclose or use your data for their own purposes.
Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so — for example, in response to a valid court order, a legal obligation to report suspicious financial activity, or a regulatory audit. In all such cases, we will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of the disclosure.
No Sale of Personal Data
ld88 does not sell, rent, lease, or otherwise transfer your personal data to third parties for commercial or marketing purposes. We do not share your data with advertising networks, data brokers, or any party whose primary interest is using your personal data for their own commercial benefit. Any sharing of data is limited to what is strictly necessary to operate the Platform or comply with legal obligations.
4. Cookies and Tracking Technologies
ld88 uses cookies and similar technologies to operate and improve the Platform experience for Bangladesh players.
4.1 What Cookies We Use
We use strictly necessary cookies to maintain your login session and keep your account secure; functional cookies to remember your preferences (such as language selection); and analytics cookies to understand how players navigate the Platform so we can improve it. We do not use third-party advertising cookies that track your behaviour across other websites.
4.2 Managing Cookies
You can control cookies through your browser settings. Disabling strictly necessary cookies may prevent the Platform from functioning correctly and may make it impossible to maintain a login session. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may affect the quality of your experience. Instructions for managing cookies vary by browser — please refer to your browser's help documentation for guidance.
By continuing to use the Platform without disabling cookies, you consent to our use of cookies as described in this section. This consent is separate from and in addition to your consent to the processing of personal data described elsewhere in this Privacy Policy.
5. Data Security
ld88 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, or misuse.
5.1 Technical Security Measures
All data transmitted between your device and the ld88 servers is encrypted using 256-bit SSL/TLS encryption. Account passwords are stored using industry-standard hashing algorithms — we never store passwords in plain text. Player financial data is stored in encrypted databases with strict access controls. Our systems are protected by firewalls, intrusion detection systems, and regular security vulnerability assessments. Payment data is handled by PCI-DSS compliant payment processors and is never stored directly on ld88 servers.
5.2 Organisational Security Measures
Access to personal data within ld88 is restricted to staff who need it to perform their job functions, on a strictly need-to-know basis. All staff with access to personal data receive data protection training and are bound by confidentiality obligations. We conduct periodic reviews of our data security practices and update them in response to new threats or regulatory guidance.
No data transmission over the internet or storage system can be guaranteed to be 100% secure. While ld88 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. If you become aware of any security vulnerability or believe your account has been compromised, please contact us immediately at [email protected].
6. Your Privacy Rights
You have the following rights in relation to the personal data that ld88 holds about you.
6.1 Right of Access
You have the right to request a copy of the personal data that ld88 holds about you. To make an access request, please contact our support team at [email protected] with the subject line "Data Access Request" and include sufficient information to allow us to identify your account (such as your registered email address or mobile number). We will respond to access requests within 30 days. There is no fee for a standard access request.
6.2 Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details (such as your contact information) directly through your account settings. For changes to identity data — such as your registered name or date of birth — please contact support with supporting documentation, as these fields are subject to KYC verification requirements.
6.3 Right to Erasure
You have the right to request that we delete the personal data we hold about you, subject to certain exceptions. We may be required to retain certain data to comply with our legal obligations — for example, financial transaction records required to be retained under applicable anti-money laundering regulations. Where a deletion request cannot be fully satisfied due to legal retention obligations, we will inform you of what data must be retained and the reasons why.
To exercise any of your privacy rights, please contact our support team at [email protected]. We take all rights requests seriously and will respond within 30 calendar days. If you are not satisfied with our response to a rights request, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
7. Data Retention and Policy Changes
How long ld88 retains your personal data and how we will notify you of changes to this Privacy Policy.
7.1 How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a period of up to five years after account closure, in accordance with applicable financial record-keeping and anti-money laundering regulations. Technical and analytics data such as server logs may be retained for a shorter period, typically 12 months, unless a longer retention period is required for a specific legal or compliance purpose. Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised.
7.2 Changes to This Privacy Policy
ld88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by email or by posting a prominent notice on the Platform at least 14 days before the changes take effect. The date at the top of this page indicates when the policy was last updated. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ld88 handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.
Email: [email protected]
Questions About Your Privacy?
Our FAQ covers common questions about accounts and data at ld88. You can also learn more about who we are on our About Us page.
Visit our FAQ About Us